Patient Liaison

If you have been treated by London's Air Ambulance and would like to know more about the treatment you received or have unanswered questions, please contact:
Eleanor Overgaard-Brown , Patient Liaison Nurse
Email: [email protected]

If you are not a patient and there is anything you would like to enquire about, please get in touch using the contact form or contact information above.

10 stories to inspire hope

When your life has been turned upside down by serious injury, the road ahead can be hard to comprehend. At these times, it can be invaluable to hear from those who have been on the journey you are about to take. Our patient booklet, ‘Difficult roads can take you on a beautiful journey’, narrates the individual and inspirational recovery journeys of 10 of our ex-patients and their families.

We hope that the booklet will be a source of strength and positivity to those recovering from trauma. The unique insights of our patients can be a source of strength for others and offer useful strategies to cope with the journey ahead.

The booklet was written by our Patient Liaison Nurse, Frank Chege, Dr Chris Episkopos and Dr Siobhan Williams, who interviewed and worked with the patients to tell their stories.

Download the booklet

London’s Air Ambulance would like to thank The City of London Corporation's charity, City Bridge Trust, for their support and The Gerald Micklem Charitable Trust for generously funding this book. We would also like to thank our ex-patients and their families who have been kind enough to share their stories with us. Lastly, thank you to all our supporters for enabling us to be there when our patients need us most.

12 memories of sudden and unexpected loss

As well as providing care in the early minutes following injury or illness, London’s Air Ambulance Charity endeavours to provide support to patients and their families beyond this stage. Very sadly and despite the best of efforts, some of our patients die and their families find themselves in the inconceivably painful position of being suddenly and unexpectedly bereaved.

Death is often considered a taboo subject in society, but it is important to try and break this silence and engage in open discussion. It is only by talking openly about death that we can hope to promote understanding, uphold resolute compassion and prepare ourselves for the inevitable end of life. We have therefore created a booklet that shares personal memories of bereavement, with the intention that the booklet will be offered to anyone who might benefit from it, free of charge, at a time that is right for them either as an individual, a family, a friend or a professional.

In creating this booklet, 12 families have come together and entrusted us with their most pertinent and treasured memories of losing a loved one suddenly and unexpectedly. This booklet is first and foremost a heartfelt tribute to each of the individuals who so tragically and cruelly lost their lives. It is through them and their wonderful families that we hope that this booklet will also:

  • Be a guide and a solace to those who may find themselves having to navigate the painful path of sudden and unexpected loss
  • Provide a small glimpse to those who are not bereaved themselves but may be having to care for or support someone who is suddenly and unexpectedly bereaved.

Download the booklet

How to improve our service

We kindly ask you to fill out a questionnaire to help us improve our service. Your reply is anonymous and it is completely voluntary to respond. If you choose not to complete the questionnaire it will have no consequences for your care or your follow-up. It will only be used for anonymous analysis.


Useful resources

Brain Injury

Headway – The brain injury association
Free helpline: 0808 800 2244

Brain and Spine Foundation – Improving the quality of life of people affected by neurological problems by providing expert information, support and education
Helpline: 0808 808 1000

The Silverlining Brain Injury Charity – Rebuilding lives after brain injury
Telephone - 0203 174 2051

Spinal cord injury

Spinal injuries association (SIA)
Free advice line: 0800 980 0501

Back up trust – Transforming lives after spinal cord injury
Support line - 0208 875 1805

Road related incidents

Brake – The road safety charity. Help and support for anyone injured or bereaved in a crash
Helpline: 0808 800 0401 (10am -4pm Mon to Fri)

Sarah Hopeline – Providing support to those affected by injury or death on the TfL transport network
Email – [email protected]
Tel - 0343 222 5678

Victim Support

Victim Support – Support for anyone who has been a victim of any crime or has been affected by a crime
Support line: 0808 168 9111

The Homicide Service (part of Victims Support)


Limbless Association – Providing information and support to UK amputees and the limb-loss community
Helpdesk: 0800 6440 185


Changing Faces – Supports people who have any condition or injury that affects their appearance
Support service helpline: 0300 012 0275

Mental Health

UK Sobs – Providing dedicated support to adults who have been bereaved or affected by suicide.
National helpline: 0300 111 5065 (9am-9pm everyday)

Samaritans – Offering a safe place to talk at any time.
Support line – 116 123
Email – [email protected]


Cruse Bereavement – a national charity offering bereavement support.

Child Bereavement UK (CBUK) – Provide support to children and families who have been bereaved.


A website that connects and supports survivors of traumatic injury and their families